Shipping Policies

Ready made items are shipped within 3-5 business days (Monday-Friday) of purchase. Preorders and custom orders have a turn around time of up to 8-12 weeks before shipping. Please check your date of purchase to determine the ship-date. Orders are not shipped on holidays or weekends. Small items such as scrunchies, key fobs, & notebook covers may be shipped first class, with an estimated delivery time of 3-5 business days. All bags & wallets are shipped fully insured USPS Priority Mail, with estimated delivery time of 2-3 business days or via UPS 2-3 day delivery. Little Gem Craft Studio is not responsible for any customs fees or taxes applied to your order. Any fees (tariffs, taxes, etc) imposed during or after shipping are the responsibility of the customer.

Delays & Damages

Carrier shipping delays may occur. Little Gem Craft Studio is not liable for any package that is delayed, lost, or damaged during shipping. If a package is delayed, lost, or damaged, please contact the carrier with the tracking number provided to you. Please save all packaging materials & damaged items before filing a claim, as they may be necessary for the process. Priority Mail packages are shipped fully insured, however First Class packages do not include insurance in the shipping. If you would like insurance for peace of mind, please upgrade your package to Priority Mail.

Return Policy

All items are handmade and there are no refunds, returns, warranties, or exchanges included with the purchase. In the rare event that an item arrives damaged or missing a feature, please contact Little Gem Craft Studio within 48 hours so that any issues may be promptly resolved. Items sent back to us without prior contact will not be accepted. While the bags have been sewn to last, please take proper care to not overload them, leave them in direct sunlight for long periods of time, or use chemical cleaners on the bags, as these things may result in premature signs of wear.